RETURN & EXCHANGE POLICY

At Camille's Beauty Supply, we strive to provide you with high-quality beauty products and exceptional customer service. We understand that sometimes, a product may not meet your expectations, and we are here to help. Please review our return and exchange policy below:

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1. Returns

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1.1 Eligibility

We accept returns on products within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include a copy of the original receipt or proof of purchase with your return.

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1.2 Refunds

Upon receiving your return and inspecting the item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.

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1.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the order to arrange for a return label.

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2. Exchanges

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2.1 Eligibility

We offer exchanges on products within 30 days of the purchase date. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include a copy of the original receipt or proof of purchase with your exchange request.

2.2 Exchange Process

To initiate an exchange, please contact our customer support team. We will provide you with instructions on how to return the item and will assist you in selecting a suitable replacement product. If there is a price difference between the returned item and the replacement, we will either refund the difference or charge the additional amount.

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3. Exceptions

Certain items, such as opened or used cosmetics and personal care products, cannot be returned or exchanged due to hygiene reasons.